Plumbing Service Technician
Goettle
Location
Simi Valley, CA
Work type
full time
Pay
$18 - $40 an hour
Date posted
Sep 19, 2024
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About the role
Goettl is the total home comfort solution provider, enhancing the quality of life in the communities we serve. Founded in 1939 by Gust and Adam Goettl, their commitment to providing quality and reliable service remains the cornerstone of the company’s values to this day. As Sadie Certified® professionals, we specialize in superior air and water purification, HVAC, and plumbing services in Arizona, Nevada, Southern California, and Texas. We are currently in need of Plumbing Technicians in Simi Valley, CA.
Results Statement
The results of successfully performing this role include converting jobs at the company KPI standard while completing the required work in an organized and quality-controlled manner to the customer’s ultimate satisfaction.
Tactical Work:
Create turnover opportunities for the sales department
Identify the appropriate way to satisfy our customer’s needs through the various services and offerings provided by Goettl, provide three options
Cross promote all products sold by the business
Inspect all Plumbing systems to identify preventive maintenance, repair and replacement opportunities that will benefit the customer
Ensure all appropriate tests are performed and documented during maintenance, including static pressure, refrigerant charge and amperage draws
Vital Factors:
Meet or exceed the following daily budgeted KPIs for your department:
Maintain callback rate less than 3%
Maintain your truck inventory to the appropriate PAR level
MFO & DFO
Meet or exceed budgeted lead generation and sales goals
Maintain a customer satisfaction score of 4.5 or higher
Position Specific:
Represent yourself consistent with Goettl standards for punctuality, experience and appearance
Perform your duties efficiently and maintain your vehicle in a clean and safe manner
Provide an amazing experience for the customer on every job
Look for ways to modernize your customer’s systems
Follow the appropriate checklist for all jobs
Perform all work with accuracy and attention to detail, leaving the customer’s home better than you found it
Communicate all information to the customer so they can make an informed decision
Excellent interpersonal and public speaking skills
Aptitude in decision-making and problem-solving
Excellent written and verbal communication skills
Works well under pressure and meets tight deadlines
Highly computer literate with capability in email, MS Office and related business and communication tools
Fantastic organizational and time management skills
Strong decision-making and problem- solving skills
Meticulous attention to detail
Company-Wide:
All work will be performed the right way, not the easy way
All work will be performed according to the company’s policies and standards
Immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met within a reasonable timeframe
Client and company information will be held strictly confidential
In all actions, abide by our company’s vision and values of Excellence, Action, Growth and Innovation
Our Benefits:
Paid Training
Competitive Pay
Career Growth
401K match
Paid Vacation
Insurance:
Medical
Dental
Life Insurance
Critical Illness or Hospital Indemnity
Vision
Requirements
2 years of residential plumbing experience
OSHA 10 Certification (Construction Safety and Health)
Valid Driver's License and satisfactory driving record
Ability to stand, walk, stoop, kneel, crouch or crawl
Professional appearance
Reliable attendance
Successful completion of a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check
US work authorization
Physical Demands:
Continual walking, standing, climbing, stooping, bending, kneeling, reaching, and heavy lifting and carrying. Work in tiring and uncomfortable positions, around gas lines, around fumes and toxic chemicals, outside and inside. Exposure to extreme temperatures. Requires local travel. Reasonable accommodations may be made to enable individuals with disabilities to perform these position specific essential functions.
Goettl is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind